Please read these terms and conditions carefully before using the website and purchasing any product or service from Backbury House Retreats.

Conditions of use

The website at (our website) is owned and operated by Backbury House Retreats.

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to stop using the website accordingly. Backbury House Retreats only grants use and access of this website, its products, and its services to those who have accepted its terms.

By carrying out any transaction on our website, you are deemed to accept these terms. If you do not accept the terms then you should not continue with your purchase from our website.

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our expressed written consent.

Privacy policy

Before you continue using our website, we advise you to read our privacy policy found at this link It will help you better understand our practices.

Age restriction

You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. Backbury House Retreats assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property

You agree that all materials, products, and services provided on this website are the property of Backbury House Retreats, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Backbury House Retreats intellectual property in any way, including electronic, digital, or new trademark registrations.

You grant Backbury House Retreats a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

User accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly.

You are responsible for ensuring that all posted content that you produce on the Backbury House Retreats website could not be construed as offensive to others in any way or contains inappropriate language.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.

Rules of admission to events

  • You need a valid ticket purchased in advance in order to attend a published event. This does not apply to open studio events.
  • It is solely your responsibility to ensure that you attend events in time for the published start time. Please check carefully the event details such as venue, date and time to ensure that you are aware of the details and can attend accordingly.
  • All members of the public attending events should behave responsibly and safely at all times. We reserve the right to refuse admission in reasonable circumstances or to request any guest to leave the premises and take appropriate action to enforce this right if deemed necessary by the management or other employees or representatives of Backbury House Retreats.
  • In the instance of a cancelled event or an event that has to be abandoned part way through, we will not be liable for additional expenses incurred such as for travel or accommodation.
  • Reselling your ticket for an event for profit or commercial gain makes the ticket void.
  • We reserve the right to make alteration to the advertised details for the event at short notice (for example programme changes). In these instances Backbury House Retreats is not obliged to refund the ticket or exchange it for another event.
  • On occasions the events or public areas may be filmed, sound recorded or photographed. Buying a ticket to an event affirms your consent to the filming, sound recording and/or photography of yourself as a member of the event and possible subsequent broadcasts/publication.
  • We cannot be held responsible for the loss or damage to your personal property whilst at the premises of Backbury House Retreats.
  • All children attending events must be accompanied by an adult at all times. It is strictly prohibited for children to be unaccompanied at any time whilst on the premises of Backbury House Retreats.

Cancellation Policy

You may cancel your ticket for an event up to 21 days prior to the event start time in order to receive a full refund, less a £10 cancellation fee. As places are limit to events, this time period will allow us sufficient time to resell the ticket.

Please email [email protected] within the above stated timeframe in order for us to process the cancellation.

Please note that, if you need to cancel your ticket for an event less than 21 days before the event scheduled start time, then you will not be eligible for a refund on your ticket.

Events outside our control

We will not be liable or responsible for any failure to deliver a scheduled event, or delay in the event of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

If a Force Majeure Event occurs, we may have to cancel a scheduled event or abandon it part way through and our obligations to you are deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Applicable law

These terms and conditions will be governed by English law. Any dispute over or claims arising from these terms and conditions will be subject to the exclusive jurisdiction of the English courts

Our liability

Our liability to you (whether in contract, tort (including negligence) or otherwise) is limited to the purchase price of the tickets you have purchased. In the unfortunate event that an event has to be cancelled or abandoned part way through, we will not be liable for any accommodation, travel or other costs you incur. We will not accept liability for any indirect, special or consequential losses, including (for example) loss of profits, revenue, contracts, data or goodwill. These terms of use do not affect your statutory rights as a consumer. Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.

Links & disclaimer

We may provide links on our website to the websites of other companies, whether affiliated with us or not. We cannot accept any liability for products or services that you purchase from companies to whose website we have provided a link on our website. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller in order for the transaction to proceed.


You agree to indemnify Backbury House Retreats and its affiliates and hold Backbury House Retreats harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability

Backbury House Retreats is not liable for any damages that may occur to you as a result of your misuse of our website.

Backbury House Retreats reserves the right to edit, modify, and change this Agreement at any time. Please check the terms and conditions each time that you use the website or purchase products and tickets to ensure that you are aware of the latest version of these terms and conditions. In the events of changes occurring after purchase and prior to an event, we shall let ticket holders know of these changes through electronic mail. This Agreement is an understanding between Backbury House Retreats and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Backbury House Retreats

Backbury House




[email protected]

07584 081970